Refund policy

Last Updated: August 21, 2026

Because Beehive Meals Family, LLC (“Beehive Meals”) sells food products that are prepared, frozen, and shipped as perishable goods, all purchases are subject to the refund, cancellation, and order adjustment terms below. For food safety and quality reasons, we generally cannot accept returns of food products or issue refunds based solely on a change of mind, ordering too much, or other circumstances outside of Beehive Meals’ control. We will, however, review concerns regarding damaged, defective, incorrect, or otherwise compromised orders and will work with customers to determine an appropriate resolution when warranted.

Returns

Due to food safety regulations and the perishable nature of our products, we are unable to accept returns on delivered meals or other food products.

If you receive an order with a problem, please contact our team so we can review the situation and determine the appropriate resolution.

Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.

Order Cancellations

Because our meals are prepared and shipped specifically for your order, there is a limited window in which an order can be canceled or modified.

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order enters processing or fulfillment. However, we cannot guarantee that an order can be canceled or modified once it has entered processing or has been fulfilled.

Once an order has shipped, it generally cannot be canceled.

If an order is successfully canceled before fulfillment, any applicable refund will be issued to the original payment method.

Refunds and Replacements

We offer refunds, replacements, or other appropriate resolutions when something clearly goes wrong with an order.

Examples may include:

  • Orders that are lost in transit

  • Orders that arrive damaged

  • Incorrect products

  • Missing products

  • Orders that are significantly delayed in transit

  • Other significant issues with an order

If you experience a problem with your order, please contact our customer service team within 7 calendar days of delivery so we can review the circumstances and make it right.

Depending on the situation, we may provide:

  • A replacement product or order

  • A refund to the original payment method

  • Store credit

  • Another appropriate resolution

The resolution provided will depend on the circumstances of the issue and the nature of the order.

Shipping and Delivery Issues

Beehive Meals takes significant steps to package our meals for frozen shipment. However, shipping conditions can vary depending on transit time, weather, carrier delays, and other circumstances.

If your order is lost, damaged, significantly delayed, or otherwise arrives in a condition that concerns you, please contact us as soon as possible.

We may request photographs or other information to help us evaluate the issue and determine the appropriate resolution.

For additional information about shipping, delivery, claims, and carrier-related issues, please review our Shipping Policy.

Subscription Orders

Beehive Meals offers subscription options that automatically generate recurring orders according to the subscription terms presented at checkout.

You may manage, skip, pause, or cancel your subscription at any time through your customer account. Your next bill date is shown in your account under Manage Subscriptions. To prevent an upcoming order, you must cancel, skip, or modify your subscription no later than 11:59 p.m. Mountain Time on the day before your bill date.

Canceling a subscription does not automatically cancel an order that has already been processed or fulfilled.

Once a subscription order has billed, it cannot be canceled through your account. You may contact customer service and we will make reasonable efforts to stop the order, but we cannot guarantee cancellation once an order has entered fulfillment.

Once a subscription order has entered processing or has been fulfilled, it may no longer be eligible for cancellation or refund.

If a subscription order has an issue after delivery, it will be handled according to the same refund and replacement standards described in this policy.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is delayed, returned, or otherwise affected because an incorrect or incomplete address was provided, please contact our team.

We will work with you to determine whether the order can be reshipped or otherwise resolved. Additional shipping charges may apply in certain circumstances.

We cannot guarantee that an address can be changed after an order has entered fulfillment or shipped.

Gift Cards

Purchased gift cards are generally non-refundable and cannot be returned for cash except where required by applicable law. Gift cards purchased from Beehive Meals do not expire. If you are a California resident and your gift card has a remaining balance of less than $15, you may request redemption of that balance in cash by contacting our customer service team.

Promotional gift cards, credits, and other promotional value may be subject to additional restrictions communicated when they are issued.

Promotional Purchases

Discounts, promotional offers, free products, credits, and other promotional incentives may affect the amount of a refund.

When a refund is issued for a discounted order, the refund will generally be based on the actual amount paid for the applicable product rather than its original price.

Unless otherwise stated in the applicable promotion, promotional discounts and codes are not redeemable for cash.

Refund Processing

When we approve a refund, the refund will generally be issued to the original payment method used for the purchase. The time required for a refund to appear in your account depends on your payment provider or financial institution. We are not responsible for delays caused by a customer’s bank, credit card company, payment processor, or other financial institution.

How to Request Assistance

If you experience a problem with your order, please contact our customer service team as soon as possible.

Please include:

  • Your name

  • Order number

  • Email address associated with the order

  • Description of the issue

  • Photos or other documentation, if applicable

Providing photos and other information may help us resolve your issue more quickly.

Beehive Meals Family, LLC, 558 W Stockman Way, Ogden, UT 84401

Phone: 801-589-0591 · Email: hello@beehivemeals.com

Policy Changes

We may update this Refund & Cancellation Policy from time to time. The updated policy will be posted on this page with a revised “Last Updated” date.

Your Legal Rights

This policy describes Beehive Meals’ standard refund, cancellation, replacement, and return practices.

Nothing in this policy is intended to waive, limit, or exclude any rights or remedies you may have under applicable federal, state, or local law.